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Return policy

Download the return form here. Product(s) can only be returned for a refund. Fill in the form and send it along with the package. We guarantee a refund of the amount if the product is undamaged, including the return form and delivered to us within 14 days. It is important to handle the return through the process below for a successful transfer.

  1. Fill in the return form. 
  2. Do you want a different product? Then you can make a new order via and return the relevant products for a transfer. 
  3. Return the products in appropriate, sturdy packaging including the return form. 
  4. All items can be returned within 7 days of receipt. After which the total purchase amount excluding delivery costs will be transferred. The refund can only be made to the account with which the original payment was made.
  5. The costs and responsibility of the return shipment are for your account. We recommend sending the return with a Track and Trace code - if this is not the case and the shipment is lost, this is not our responsibility.
  6. If the goods are used, damaged or incomplete, we have the right to refuse the returned items.
  7. You can send the return to:


Retour Webshop

Westerweg 49

1815DC Alkmaar


The refund will be made within 14 working days of receipt and verification.

Complaints regarding visible defects must immediately after discovery, but no later than 5 days after the actual transfer via to Moesk. have been shared. If the aforementioned term is exceeded, any claim against Moesk lapses.

If you have any questions or comments, we are happy to help you at