Terms and conditions
Article 1 – General
1.1 The general terms and conditions of Moesk. apply to all agreements. When you read an article from Moesk. you agree to these terms.
1.2 The purpose of these general terms and conditions is to create clarity between the parties with regard to the conditions under which the agreement between the parties is concluded, as well as under which conditions the further execution of the agreement will take place.
1.3 The Moesk company. is located at Westerweg 49, 1815DC in Alkmaar. Available under telephone number 0031 6 29 60 17 98 or via firstname.lastname@example.org. Moesk. is registered at the Chamber of Commerce under number 71372466 and has VAT identification number NL858690238B01.
Article 2 - Agreement and order
2.1 The agreement is binding when you place an order. Moesk. processes the order after the payment is received. Until the moment that your order is been paid, Moesk. is the owner of the products.
2.2 Once the order has been processed you will receive an email confirming that payment has been accepted and an email with the invoice and details of your order.
2.3 All products are handmade and may therefore differ slightly from the picture. This cannot be the reason for submitting a claim.
Article 3 - Payment and payment methods
3.1 At Moesk. you can pay with Ideal and Paypal.
3.2 All product prices at moesk.nl include VAT, but do not include shipping costs.
3.3 If an incorrect price is mentioned on the website moesk.nl by mistake, and it is clearly a mistake, we have the right to adjust this. Even if you have already ordered this item.
Article 4 - Delivery and shipment
4.1 The place of delivery is the given address.
4.2 All products are handmade. When the product is out of stock and we have to make your order we use a delivery time of 5 working days. Otherwise the delivery time is between 2 and 3 working days.
4.3 Shipping within the Netherlands via letterbox package is € 4,- (Track and Trace, uninsured). Orders over € 75, - free delivery.
4.4 You will always receive an email when the package is on the way with the corresponding PostNL tracking number.
4.5 Until the moment of delivery Moesk carries. responsibility for the order, responsibility is transferred to you after delivery.
4.6 Moesk. will make every effort to ensure that your order arrives on time. If we cannot deliver the product within the agreed period, we will notify you by email. In the event that a product is not delivered within the expected period, it is not possible to submit a claim.
Article 5 - Return shipment and complaints
5.1 We hope that you are happy with your purchase. All items can be returned within 7 days of receipt. After which the total purchase amount excluding delivery costs will be transferred. The refund can only be made to the account with which the original payment was made.
5.2 The costs and responsibility of the return shipment are for your account. We recommend sending the return with a Track and Trace code - if this is not the case and the shipment is lost, this is not our responsibility.
5.3 If the goods are used, damaged or incomplete, we have the right to refuse the returned items.
5.4 The refund will be made within 14 working days of receipt and verification.
5.5 The return must always be returned with our return form, which can be downloaded from moesk.nl.
5.6 Complaints regarding visible defects must immediately after discovery, but no later than 5 days after the actual transfer via email@example.com to Moesk. have been shared. If the aforementioned term is exceeded, any claim against Moesk lapses.
Article 6 – Copyright
6.1 The designs, drawings, calculations, descriptions and models, and the relevant performance of Moesk. shall remain the intellectual property of Moesk. Regardless of whether costs have been charged for them. Reproduction or publication of any goods or merchandise without the prior written approval of Moesk. will not be permitted.
6.2. The parties agree to comply with all agreements to which the general terms and conditions apply, Dutch law is applicable.
If you have any questions regarding the terms and conditions, we will be happy to help you at firstname.lastname@example.org