Downloadhere the return form. Product(s) can only be returned for a refund. Fill in the form and send it along with the package. We guarantee a refund of the amount if the product is undamaged, including the return form and delivered to us within 14 days. It is important to complete the return through the process below for a successful transfer.
- Fill in the return form.
- If you want a different product, you can place a new order via www.moesk.nl and return the products in question for a bank transfer..
- Return the products in suitable, sturdy packaging including the return form.
- All items can be returned within 14 days of receipt. After which the total purchase amount excluding shipping costs will be transferred. The refund can only be made to the account with which the original payment was made.
- The costs and responsibility of the return shipment are for your own account. We recommend sending the return shipment with a Track and Trace code - if this is not the case and the shipment is lost, this is not our responsibility.
- If the goods are used, damaged or incomplete, we have the right to refuse the returned items.
You can send the return shipment to:
The refund will be made within 14 working days after receipt and verification.
If you discover visible defects immediately when the product has arrived at your home, you must report it to us immediately, but at the latest within 5 days after the actual transfer via email@example.com to Moesk. If these 5 days are exceeded, any claim against Moesk will lapse.